Terms and Conditions

Welcome to Cicely, the home of whimsy & colour. By accessing or using our website and services, you agree to the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using this website and placing orders, you agree to abide by these Terms and Conditions and any other policies or guidelines posted on the website. If you do not agree with any part of these terms, please do not use our services.

2. Products and Services

We offer products for sale on this website, including descriptions, images, and pricing. However, we reserve the right to modify, suspend, or discontinue any product at any time without notice.

3. Orders and Payment

  • Order Acceptance: All orders placed through our website are subject to acceptance by us. We may refuse or cancel an order at our sole discretion.
  • Payment: We accept various payment methods, including credit cards, debit cards, and other online payment options. Payment must be received before the order is processed.

4. Pricing and Availability

  • Prices listed on the website are subject to change without notice.
  • We try to ensure that product availability and pricing are accurate, but errors may occur. If a product is unavailable or there is an issue with the pricing, we will notify you and offer a solution (e.g., refund, substitution, etc.).

5. Shipping and Delivery

  • Shipping Methods: We provide various shipping options, and the cost of shipping is calculated based on the shipping method you choose.
  • Delivery Time: We aim to deliver your order within the specified time frame, but delivery times may vary depending on factors such as location, availability, and third-party services.

6. Returns and Refunds

  • Return Policy: You may return items within seven days of receiving them, provided they are in their original condition and packaging, however there is no refunds for items purchased at a discounted price (on sale)
  • Refunds: Refunds will be issued to the original payment method once the returned product is received and inspected.

7. Account Registration and Security

  • Account Creation: You may need to create an account to purchase products or access certain services. You are responsible for maintaining the confidentiality of your account information and password.
  • Security: We take reasonable measures to secure your personal information, but you acknowledge that no method of transmission over the Internet is 100% secure.

8. Intellectual Property

All content on the website, including text, images, logos, and trademarks, is the property of Cicely or its licensors and is protected by copyright law. You may not use or reproduce any content without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Cicely is not liable for any indirect, incidental, or consequential damages arising from your use of the website or products.

10. Indemnification

You agree to indemnify and hold harmless Cicely, its employees, and affiliates from any claims, damages, or losses arising from your use of the website, violation of these Terms, or infringement of third-party rights.

11. Modifications to Terms and Conditions

We may update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the website after changes are posted signifies your acceptance of the new Terms.

12. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.

12. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at: hello@cicely.com.au